Shipping policy

Shipping Policy Last updated: July 29, 2026

Thank you for shopping at AVOBangK. This Shipping Policy explains our order‑processing times, shipping fees, estimated delivery times, tracking, customs duties and delivery‑related liabilities.

 1. Shipping Destinations

We currently ship only to countries and regions available at checkout.

Because the BangK.zero magnetic power bank contains built‑in lithium‑ion batteries, shipping availability is subject to destination‑specific local regulations and carrier restrictions.

If we cannot ship your order to your destination, we will contact you and issue a full refund. 

 2. Shipping Fees

 A flat shipping rate of $20 USD applies per order for all eligible countries shown at checkout.

Final shipping cost will be displayed before you complete payment.

Shipping fees do not cover import duties, customs charges, local taxes, brokerage fees or other fees imposed by the destination country or region.

 3. Order Processing Time

Orders are normally processed within 2‑5 business days after successful payment.

 Business days are Monday‑Friday, excluding public holidays. Order processing includes:

• Payment and order verification

• Product inspection

• Packaging

• Preparation of shipping documents

 • Hand‑over to carrier

Orders placed on weekends or public holidays will normally start processing on the next business day.

Processing time is separate from transit time.

 4. Estimated Delivery Time

 Estimated delivery: 7‑15 business days after dispatch.

Actual delivery may vary due to:

• Destination country or region

• Customs clearance

 • Carrier operations

• Local last‑mile delivery

• Weather conditions

 • Public holidays

• Shipping disruptions

• Lithium‑battery transport requirements

Unless explicitly stated otherwise, estimated delivery dates are for reference only and are not guaranteed.

5. Place of Shipment

Orders are shipped from China. Products may ship directly from our warehouse or from authorized logistics partners.

6. Order Tracking

After your order ships, you will receive a shipping‑confirmation email with tracking details.

 Tracking status may take 2‑5 business days to update after hand‑over to the carrier.

 Limited tracking information may be provided for certain destinations or local carriers during final delivery.

7. Customs, Import Duties and Other Charges

 International orders may incur import duties, customs fees, local taxes or brokerage charges levied by the destination country.

Unless otherwise stated at checkout:

• These costs are not included in product price or shipping fees.

• The customer is responsible for all such charges.

• AVOBangK cannot control or determine the amount of these fees.

 • Customs authorities may request additional information from the recipient before releasing parcels.

We recommend checking with your local customs office before placing an order.

If a parcel is returned because the customer refuses to pay applicable duties, outbound shipping fees, return freight, customs and brokerage fees may be deducted from any refund to the fullest extent permitted by applicable law.

8. Lithium‑Battery Shipping

The BangK.zero magnetic power bank contains lithium‑ion batteries and must be shipped in compliance with applicable carrier and transport regulations.

 Accordingly:

• Some destinations may not be serviceable

• Certain carriers or shipping methods may be unavailable 

• Customs inspections may add extra lead time

• Carriers may require supplementary documentation

• Shipping routes are subject to change without prior notice

Customers shall not arrange third‑party forwarding for our lithium‑battery products, as special shipping restrictions apply. 

9. Correct Delivery Address

You are responsible for providing complete and accurate delivery information at checkout.

 Please double‑check:

• Full recipient name

• Street address

• Apartment / suite / unit number

• City

• State / Province / Region

• Postal / ZIP code

• Country

• Phone number

• Email address

Contact us immediately at 1244350642@qq.com if you notice any address error.

We will attempt to update addresses before dispatch, but changes cannot be guaranteed once an order has been processed or shipped.

AVOBangK is not liable for delays, failed deliveries, loss or extra costs caused by incomplete or incorrect customer‑provided address details.

10. Undeliverable, Unclaimed or Refused Parcels

 Parcels may be returned to sender due to:

• Incorrect or incomplete address

• Inability to reach recipient

• Multiple failed delivery attempts

• Parcel not collected within carrier holding period

• Unpaid customs duties

• Recipient refusal to accept delivery Where parcels are returned for reasons not attributable to AVOBangK, the customer may be liable for:

• Original outbound shipping cost • Return freight charges

• Customs or brokerage fees

• Costs for re‑shipment

• Other carrier‑imposed fees Such costs may be deducted from eligible refunds to the fullest extent permitted by applicable law.

11. Shipping Delays

 International shipments may experience delays beyond our reasonable control, including customs inspections, carrier disruptions, severe weather, public holidays, regulatory checks, transport restrictions or force‑majeure events.

We will make reasonable efforts to notify you via your checkout‑provided email in case of major delays.

A delay does not automatically mean your parcel is lost.

12. Lost Parcels If tracking stays unchanged for a long period or your parcel does not arrive within a reasonable window after the estimated delivery date, please contact us at 1244350642@qq.com.

Please provide:

• Your order number

 • Recipient full name

• Delivery address

• Tracking number We will open an investigation with the carrier or logistics provider.

Carrier investigations may take several business days or longer. Replacements or refunds will be considered upon completion of the investigation, case‑by‑case. 

13. Damaged Parcels

If your parcel arrives visibly damaged:

• Take clear photos of outer packaging before opening.

• Keep all original packing materials.

• Take photos or videos of product and accessories.

• Contact us promptly.

 Send all evidence together with your order number to: 1244350642@qq.com.

Do not discard products, packaging, shipping labels or accessories before your claim is fully reviewed.

14. Multiple‑Package Shipments

Although we mainly sell one primary product, orders may occasionally be split into multiple packages due to carrier requirements.

If your order ships in multiple consignments, we will provide separate tracking numbers. No extra shipping fees will be charged without your prior consent.

15. Order Cancellation

To cancel your order, please email us as soon as possible: 1244350642@qq.com.

 We will try our best to cancel before shipment. Cancellation cannot be guaranteed once the order is processed, packed or dispatched.

 If the parcel has already shipped, you must follow our Return & Refund Policy.

16. Contact Us

For questions about shipping, delivery or tracking:

 AVOBangK

Email: 1244350642@qq.com

Website: https://avobangk.com
Please include your order number for all order‑related enquiries.